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The following programs have been updated specifically for use in Windows Vista:
The following programs will not work with Vista as they are designed for use with Outlook Express. Outlook Express is not available on Windows Vista. We will supply a similar programs designed for Windows Mail.
PrintScreenWorks will run with Windows Vista as long as the properties are set to run in XP Compatibility mode.
We removed Amigo! Pro links from our site as we have not had time to do new development on the program for some time.
We still use it daily ourselves and we provide support for the program, of course.
The old web pages (including download links) still exist at: http://www.ajsystems.com/amigo.html
When we have the development resources, we plan to produce Amigo! 6.0
Question: I have been using BackDora regularly since buying it. Did you cease offering it for Eudora Pro email users?
Answer: We no longer offer the BackDora program. We do, however, include a full backup and restore for Eudora users within our Eazy Backup program. (See http://ajsystems.com/ezb.html for more information and an evaluation copy).
Registered BackDora users receive a discount on the purchase of Eazy Backup (See web page: http://www.ajsystems.com/ezb-upgrades.html ).
Although we are no longer selling BackDora, we continue to support all users.
The last build of BackDora is version 2.9 rev 0. Current Backdora users may upgrade to this version at no charge. The setup file is available at: http://ajsystems.com/files/bdsetup.exe
Express Assist is designed specifically for use with Outlook Express, Windows Mail and Windows Live Mail.
Eazy Backup includes backup support for the above programs - plus support for many other popular applications.
The Eazy Backup support for Outlook Express / Windows Mail / Windows Live Mail includes:
** backup of a single Outlook Express Identity (most users have only one OE Identity).
** restore of all mail folders or selected mail folders
** transfer of Outlook Express mail from XP to Windows Mail or Windows Live Mail on Vista
** Backup and restore of Windows Mail
** Backup and restore of Windows Live Mail
Express Assist has more Outlook Express / Windows Mail / Windows Live Mail oriented features including:
** backup and restore of multiple Outlook Express identities at one time
** restore of all mail folders or selected mail folders (as in Eazy Backup)
** restore of selected messages
** search for messages in the backup
** view messages without restoring
** backup and restore of Windows Mail (in EA9)
** backup and restore of Windows Live Mail (in EA9)
** transfer of Outlook Express mail from XP to Windows Mail on Vista (also in Eazy Backup)
** transfer of Windows Mail on Vista to Outlook Express mail from XP
If you main interest is a disaster recovery type backup - then Eazy Backup is quite suitable. However, if you need advanced support for Outlook Express, Windows Mail and Windows Live Mail - then Express Assist will be a better choice.
OutBack Plus is designed specifically for users of Microsoft Outlook.
Eazy Backup includes backup support for Microsoft Outlook - plus support for many other popular applications.
All of the functions in OutBack Plus 6 are included in Eazy Backup (although the implementation is different in each case).
OutBack Plus 7 includes some Outlook oriented functions that are not (currently) in Eazy Backup (e.g. cross profile restore, and preliminary support for Outlook 2010).
Hence, Eazy Backup is a more general purpose Application Data Backup and Restore program while OutBack Plus is more focused on Microsoft Outlook.
Applies to: Express Assist, OutBack Plus, Eazy Backup
Example:
I have my backup saved to a folder on my "E" drive. How can I change it to save on the "D" drive?
Answer:
At the last step of the backup - just before you click "Backup now" - look to the top right of this window for the "Browse" button. Click "Browse" to select a new location for the backup file.
NOTE:
If you are saving to a CD - refer to the notes on CD writing in this knowledge base.
Direct saving of the backup files to CD or DVD disk is supported as long as the disks have been pre formatted to accept direct file writes. You will need to have some type of CD/DVD software installed on your system that makes your CD/DVD drive act as a standard drive.
On Windows Vista, this capability is built-in to the operating system. No third party program is required. Prepare the CD as follows:
Other (modern) machines (not running Vista) are usually supplied with software to support this function. The most popular software packages are:
Roxio "Easy CD Creator" -- Later versions (i.e. version 6 and 7) of the "Easy CD Creator", include a function called "Drag-To-Disc". The "Drag-To-Disc" allows all other programs on the system to save data directly to a CD-R, CD-RW, DVR-R or DVD-RW disk. It is used as follows:
1. -- insert a blank disk
2. -- if Windows shows a window asking what to do - "cancel" this window.
3. -- look for the "Drag-To-Disc" window (lower right corner of the screen).
4. -- right click on this window
5. -- choose "Format"
6. -- wait until the format is done.
You are now ready to save data files directly to the CD or DVD drive.
Roxio "Easy CD Creator" -- Legacy versions (prior to version 6) are supplied with with a module named "DirectCD" which performs the functions similar to "Drag-To-Disc". The "DirectCD" module is started from the "Data Project" selection on the Roxio project selector. Note: DirectCD Version 5 was very problematic on Windows XP. You MUST have the latest release of version 5 to operate reliably on Windows XP.
Nero Burning Rom -- Most versions of NERO are supplied with a module named "InCD" which provide the direct write support. "InCD" requires that you use CD-RW, DVD+RW or DVD-RW disks only.
When you start your computer, InCD starts automatically. There is no link to InCD in the Programs folder. The InCD icon appears in the system tray, which is usually in the bottom right-hand corner of the screen. The InCD icon shows information about the CD, which is currently in the drive, or about the drive itself. You must format unformatted discs before you can use them with InCD.
Sonic RecordNow Max -- The Sonic product includes a module named "DLA" (Drive Letter Access). The DLA module provide the required functionality. You must format the discs before you can use them with DLA.
DLA is supplied with many machines under other brand names. It may even be supplied under the machine manufacturer\'s name.
Windows XP Users Note: Windows XP includes built-in functionality to use CD media as a destination to write files to within Windows Explorer. This functionality is only included for Windows Explorer. This does not allow other applications to write to the CD/DVD.
If you do not have the direct write software (as above), you can still save the backup file to the CD/DVD by:
1. Make a backup to some temporary location on your hard drive (say c:\MyBackup ).
2. Copy the completed backup file to the CD using the software supplied with the Windows XP or the CD/DVD drive.
An excellent reference for XP users is: Burning CDs in Windows XP
We recommend the following:
Regular Backup - Make a backup regularly. You never know when you will need one. The AJSystems.com backup programs all include a reminder function for just this purpose.
Cycle the Backup - If you use re-recordable media (e.g., a zip disk) do not rely on one backup disk. Use a set of backup disks. For example, use three sets (labelled A, B, C). Make a backup on set A , then on set B, and then on set C. Restart again using set A, then B, etc. This way, if the media goes bad (not impossible at all), you still have the prior backup available.
Use CD if possible - CD's are inexpensive and, if handled properly, very reliable.
Keep the Backup Safe - The backup file (or at least one copy from a set) should be kept away from the computer, preferable off site. A backup disk that is in the computer that is stolen is not very much good.
Removable Drives - Removable drives are typified by the venerable Iomega "ZIP" drive. Today, removable disks are more likely to be available as a USB drive. The USB 2.0 interface is reliable and very fast.
USB Thumb Drives / Memory Sticks - Small memory based "drives" are available with reasonable capacities (e.g. 4gb). These devices are relatively slow but may certainly be used as a backup device. NOTE - most "Memory Stick" devices have very low access speeds. Saving to a "Memory Stick" can take 10 to 20 times as long as saving to a real disk. All of our backup programs have an option to save the data to the main drive and then make a copy to a second location (i.e. make a copy to the "Memory Stick"). This should be done when using a slow device.
CD and DVD Disks - Most modern PC's include a CD or DVD writer. The CD and DVD media is quite reliable - though slower than a removable disk drive. See the article How do I save the Backup to CD's or DVD's? for additional information.
Networked Drives - If you have multiple PC's you may also save the backup to a drive on another machine. We recommend that you create a mapped drive to the remote machine for this purpose.
Diskettes - While diskettes may be used, they are virtually obsolete and far from ideal. The capacity of a diskette is quite limited. However our backup files will allow the backup to 'span' multiple diskettes. In our experience, diskettes fail more often than other media. It appears as if the failure is directly related to the importance of the data on the diskette.
Regardless of the media chosen, we recommend that you try to use media which is large enough to accomodate the backup file in it's entirety if possible. This is not mandatory but it does make operations much easier.
Q. I have a backup which I saved to a CD-R disk. How can I look at one document in the backup?
A. In general, you can look at any document (or file) in the backup as long as the your machine has a program which will allow you to view the document (or file). For example, you can view a "Word" document (.doc file) with Microsoft Word.
To view a document (file) do the following:
When starting Eazy Backup under Windows VistaTM, you may receive a messge like:
"Eazy Backup Engine has stopped working" -- as below:
This will occur for older versions of Eazy Backup running on Vista.
If you are using Eazy Backup 4 - go to the Eazy Backup downloads page ; download the current setup file for Eazy Backup 4; and run the ezb4setup file to update your copy of Eazy Backup.
If you are using an earlier version of Eazy Backup - then see: "Data Execution Prevention" (DEP) in Windows Vista for more information.
The setup file for the current version of Eazy Backup is always available from the Eazy Backup downloads page.
Setups for prior versions are available from:
If you have lost your product registration, please contact us. To expedite matters, please supply as much information as you can about your order.
Q. Eazy Backup includes backup and restore logic for a large number of applications. But my favorite application is not listed. How can I include the data for the new application?
A. You can easily create a backup for any application if you know where the application stores the data. You can usually see where the data is stored by observing the program when you do a "File" - "Save", or a "File" - "Open".
Once you know where the data is located, follow the instructions in the Eazy Backup "Help" documentation under "Personal Backup Definitions". The first time you make a "Personal Backup Definition", the program will warn you that this is for advanced users. It is not terribly difficult (assuming you take the time to read the Help documentation) and it is quite powerful.
If you need assistance, please send a note to support@ajsystems.com
Q. I want to run the backup at night when I am not using the machine. How is this done?
A. Eazy Backup includes an easy-to-use Scheduler utility to run the backup anytime you like. To setup a scheduler, do the following:
Note: The scheduled can only be run if the machine is on and you are logged on at the scheduled time. If the machine is not on, the scheduled backup will take place as soon as it can be done after the scheduled time.
NOTE: this applies to Eazy Backup versions 2 and 3. The function is already built-in to version 4.
Eazy Backup contains pre-programmed logic to backup (and restore) your "My Documents" folder. By default, "My Documents" contains the "My Pictures" folder as well.
You can make a "Personal Backup Group" for "My Documents" without "My Pictures" as follows:
1 - run Eazy Backup
2 - click "Backup"
3 - select the "My Documents" group in the list of applications
4 - click "Clone Group"
5 - enter a name for the group (say: "MyDocs")
6 - enter a description (say: "My Documents - No Pictures")
7 - click "OK"
8 - click the "Include All Sub Folders" (at step 3 of this window)
9 - select "Exclude Selected Folders"
10 - a list of folders in "My Documents" will be shown - check the "My Pictures" folder.
11 - click "Apply" and "Apply"
You now have a new group to backup "My Documents" without the "My Pictures" folder.
NOTE: this applies to Eazy Backup versions 2 and 3. The function is already built-in to version 4.
Eazy Backup contains pre-programmed logic to backup (and restore) your "My Documents" folder. By default, "My Documents" contains the "My Pictures" folder as well. You can make a "Personal Backup Group" for My Picutres as follows:
1 - run Eazy Backup
2 - click "Backup"
3 - select the "My Documents" group in the list of applications
4 - click "Clone Group"
5 - enter a name for the group (say "My Pictures")
6 - enter a description (likely also "My Pictures")
7 - click "OK"
8 - click the "Include All Sub Folders" (at step 3 of this window)
9 - select "Include Selected Folders"
10 - a list of folders in "My Documents" will be shown - check the "My Pictures" folder.
11 - click "Apply" and "Apply"
You now have a new group to backup just the "My Pictures" folder.
NOTE: - You should NOT do a backup including the "My Documents" group and the "My Pictures" group as the "My Pictures" folder would show twice.
Q. Can Express Assist be loaded on two computers to allow for keeping both computers OE files alike without purchasing a second EA program?
A. Yes - you are allowed to install Express Assist on two computers, for your personal use, for a single license fee.
See http://ajsystems.com/eapurchfaq.html for additional information on purchases.
Express Assist 9 is a completely new program. It wil not interfere with the older versions of Express Assist (e.g., EA 5, EA 6, EA 7 or EA 8).
We suggest that users of Express Assist 5, 6, 7 or 8 do the following
When starting Express Assist under Windows VistaTM, you may receive a messge like:
"Express Assist 9 has stopped working" -- as below:
Express Assist 9 has been updated to cure this problem. Do the following:
1 - go to the Express Assist downloads page
2 - download the current setup file for Express Assist
3 - run the ea9setup file to update your copy of Express Assist.
The setup files for the older versions of Express Assist are available at:
The "Send Again" function and the "Templates" function of OE Quick Tools will stop functioning when the Microsoft Security Update KB911567 dated 11 April 2006 is installed.
Microsoft released a HotFix for this issue on May 31, 2006 (see: http://support.microsoft.com/?id=918766)
The article above requires the download of a HotFix plus a modification of the system Registry.
If you are using an English version of Windows, the HotFix plus the Registry modification can be done at one time as follows:
Note:
If you are not using the English version of Windows - do as follows:
Setups for prior versions are available from:
If you have lost your product registration, please contact us. To expedite matters, please supply as much information as you can about your order.
When starting OutBack Plus under Windows VistaTM, you may receive a messge like:
"OutBack Plus has stopped working".
This will occur for older versions of OutBack Plus running on Vista.
If you are using OutBack Plus 6 then:
1 - go to the OutBack Plus downloads page
2 - download the current setup file for OutBack Plus 6
3 - run the OBP6 file to update your copy of OutBack Plus.
The new IE7 uses the same underlying data (favorites, etc) as was used in prior versions of IE (IE5 and IE6).
OutBack Plus (all versions) will work fine with IE7. OutBack Plus can transfer IE data from a machine running IE6 to a machine running IE7 (and vice-versa).
Question: I am a registered user of PrintScreen Works ver. 5.6.2, which used to be made by Silverlake Tech, who have apparently gone out of business. Did you inherit or purchase (or whatever) that product from them? If so, what is the current version. How can I get an upgrade?
Answer: The original PrintScreenWorks software was developed by AJSystems. It was marketed by SilverlakeTech until they ceased to operate. We continue to market and support the program. The current version is 6.5
You may upgrade to the current version as follows:
1 - click the link below to download the setup program: http://ajsystems.com/files/pswsetup.exe
2 - Choose to save the install program to some location on your disk - possibly "My Documents" or your Desktop.
3 - After the download is complete - open the folder you chose in step 2.
There is no charge for the update.
Windows VistaTM includes a new feature named "Data Execution Prevention" (or DEP).
DEP, which is only available on some hardware, is intended to block the execution of some types programs. This was implemented to thwart many virus type programs. Unfortunately, the DEP may also block the execution of valid programs (including some supplied by Microsoft).
If DEP has blocked the execution, you may receive a messages like
"xxxx program has stopped working". This can be resolved as follows:
| 1. Go to the Start menu - Contol Panel |
2. Click the System & Maintenance function: |
 |
3. Click the System function: |
 |
4. Click Change Settings (Note you will need to acknowledge the Account Contol warning) |
 |
5. Click the Advanced tab |
 |
6. Click the Settings on the Advanced tab |
 |
7. Click the Data Execution Prevention tab (If this tab is not present - then your system computer does not support DEP) |
 |
8. The Data Execution Prevention window shows the settings: |
 |
9. If the option "Turn on DEP for all programs and services except those I select" is set, then: A. - set the option to "Turn on DEP for essential Windows programs and services only" -- or -- B. - Click the Add button and add your program to the list of exceptions. For example, to add Express Assist 9 to the list, click Add and broswse to locate "c:/program files/EA9/EA9.exe" |
10. Restart your machine to complete the changes. |
Applies to: Express Assist 7
This error occurs on some XP systems which have never been used for email. To resolve the problem:
If you attempt to address a new message from your Contacts, you may receive the following error message:
The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Outlook Help.
This behavior can occur if the Microsoft Outlook Address Book setup is damaged.
If you have Outlook 2000 see:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q251416
If you have Outlook 2002, Outlook 2003 or Outlook 2007 see:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q319901
Applies to: Express Assist, OutBack Plus, Eazy Backup
This error will result if you have installed some other software
which has, in turn, installed an out of date version of a shared
system level file (xceedzip.dll).
To correct the problem:
If you are using Version 5.x of the Roxio "Direct CD" on Windows XP, you may experience random failures and lockups.
There are compatibility issues with XP which are resolved by installing the latest updates from Roxio. This can be done via the "Web Update" on the Roxio "Project Selector" window or by visiting the support page of Roxio.com
For more information, please see the following Microsoft Knowledge Base Article.
Applies to: Express Assist, OutBack Plus, Eazy Backup
This error will result if you have installed some other software
which has, in turn, installed an out of date version of a shared
system level file (xceedzip.dll).
To correct the problem:
When starting Eazy Backup under Windows VistaTM, you may receive a messge like:
"Eazy Backup Engine has stopped working" -- as below:
This will occur for older versions of Eazy Backup running on Vista.
If you are using Eazy Backup 4 - go to the Eazy Backup downloads page ; download the current setup file for Eazy Backup 4; and run the ezb4setup file to update your copy of Eazy Backup.
If you are using an earlier version of Eazy Backup - then see: "Data Execution Prevention" (DEP) in Windows Vista for more information.
Applies to: Express Assist, OutBack Plus, Eazy Backup
The Error 503 is generally the result of a problem with acces to the backup device.
If saving to a CD, possible causes of this error are:
See the KB article How do I save the backup to CD\'s or DVD\'s for additional information.
If saving to a network drive, or a local drive under Windows 2000/XP, you may not have the appropriate permission to save to the target drive or target folder.
Applies to: Express Assist, OutBack Plus, Eazy Backup
The Error 507 is generally a result of an I/O problem with the target device.
Some possible causes of this error are:
The error will also occur if attempting to save a backup file greater than 4gb on a disk formatted with the FAT32 file system. You must use the NTFS disk format if files are larger than 4gb. Alternately, all of our backup programs allow you to save the backup file in smaller 'chunks' to avoid the 4gb limit of FAT32.
Applies to: Express Assist 6
This is generally the result of a transient I/O error.
Please download the last install of EA 6 from:
http://ajsystems.com/archive/ea6setup.exe
Run the above ea6setup.exe program to update your system.
There is no need to uninstall the existing program.
Then, re-run the restore.
This is generally the result of a transient I/O error.
Please download the last install of OBP 3 from:
http://ajsystems.com/archive/obp3setup.exe
Run the above obp3setup.exe program to update your system.
There is no need to uninstall the existing program.
Then, re-run the restore.
Applies to: Express Assist, OutBack Plus, Eazy Backup
The log expects to use \"Courier New\" font which is a standard font.
If you do not have \"Courier New\" do as follows:
1 - Download the setup file from: http://ajsystems.com/files/courie32.exe
2 - select the \'Save to disk\' option to download the file to your hard disk.
3 - Save the file to your desktop or a temporary folder.
4 - Double click on the file to automatically install the font. Be sure to make backup copies of any fonts you plan to overwrite.
When starting Express Assist under Windows VistaTM, you may receive a messge like:
"Express Assist 9 has stopped working" -- as below:
Express Assist 9 has been updated to cure this problem. Do the following:
1 - go to the Express Assist downloads page
2 - download the current setup file for Express Assist
3 - run the ea9setup file to update your copy of Express Assist.
Applies to: Express Assist, OutBack Plus, Eazy Backup
The AJSystems backup programs all uses a very popular compression module: "XceedZip.dll".
Some developers install outdated copies of this system dll. (That is, they are not doing a proper job of the install.... a newer version of the module should never be replaced with an older version).
Some Culprits:
When the Interface is corrupted - then all kinds of things go awry.
To correct the problem:
Applies to: Express Assist, OutBack Plus, Eazy Backup
The program "Trojan Hunter" reports that ezSched.exe contains a trojan (possibly associated with "HackIt100 trojan".
ezSched.exe is a simple scheduling program. It does not contain a trojan.
We recommend updating the Trojan Hunter program to the most recent release. As of ver 3.7, Trojan Hunter no longer give this erroneous report.
When starting OutBack Plus under Windows VistaTM, you may receive a messge like:
"OutBack Plus has stopped working".
This will occur for older versions of OutBack Plus running on Vista.
If you are using OutBack Plus 6 then:
1 - go to the OutBack Plus downloads page
2 - download the current setup file for OutBack Plus 6
3 - run the OBP6 file to update your copy of OutBack Plus.
The cause of the problem seems to be that System Mechanic 7 contains a Windows service called, Iolo DMV Service, IOLODMVSVC.EXE. This service starts itself when windows boots up.
Once started this iolo DMV Service seems to be inserting code into other processes. That is to say, Iolo are adding new code to our software before it runs.
Finally even after you uninstall System Mechanic 7, Iolo leaves this DMV Service running on your system. So uninstalling System Mechanic 7 does not fix the problem as the software doees not completely uninstall.
Fixing the problem requires you to uninstall System Mechanic 7 and then manually disable the iolo DMV service from the Windows Control panel / Administrative tools / Services window.
The offending code inserted into other processes is contained in the DLL, ioloHL.dll
Once the service is disabled, the DLL is not inserted and the problem is fixed.
What exactly this DLL does, we don't know. But it does cause our programs and a lot of other applications to fail. We would like to think it is an accidental flaw in System Mechanic, but why not allow it to be uninstalled? We have contacted Iolo regarding this issue but have had no response.
Note: We have heard recently (from our users - not from Iolo) that there is a new release of System Mechanic - version 7.1.4 - that may cure these problems.
Problem: Outlook 2003 or 2007 shows a Personal Folder twice. It is just the display that is duplicated - the Personal Folder file (PST file) is not duplicated.
Applies to: Outlook 2003 or 2007
Cause: The "duplicate" folder display in Outlook 2003/2007 can happen as follows:
Migration or transfer of Outlook data to a new machine can, at times, be difficult. If the new machine is running the same version of Outlook as the old machine, then a "Full Restore" of the Outlook data (The first restore option of OutBack Plus) is the usually all that is required.
If the new machine is running a newer version of Outlook than some items may not be transferable. For example, if moving from Outlook 2000 to Outlook 2002, the email accounts and message rules will not transfer. This is due to design differences in the versions of Outlook - it is not a "bug" in OutBack Plus.
Special care must be taken when transferring to a machine running Outlook 2003 or 2007. If the old machine has Outlook 2003/2007 that was installed as an upgrade of a prior version of Outlook, it must be considered to be an older version of Outlook (as the data files will still be in the older format even though Outlook 2003 or 207 is installed. The "Full Restore" of Outlook 2003/2007 Personal Folders should only be done if you are sure that Outlook 2003 or 2007 was installed (on the old machine) as a new copy of Outlook (i.e. it was not an upgrade).
To transfer Outlook data to machine running Outlook 2003 or 2007:
Use the OutBack Plus restore option 1 (Restore All/Selected Data).
Locate the backup file to restore from.
Once the items available to be restored is shown check all Outlook items except the main Outlook Personal Folder file (this is usually Outlook.pst). Do NOT restore the main Outlook data file at this time.
Do "Restore Now".
Run OutBack Plus again.
Select the restore option 3 (Import Outlook Data Files).
Locate the backup file to restore from.
Once the available Personal Folder files are shown, select the main Personal Folder (usually Outlook.pst). Hint - when you hold the mouse cursor over an item in the list - the name of the file is shown in the OutBack Plus status bar.
Check the main Personal Folder (the item not checked in step 3).
Do "Restore Now".
The Personal Folder will be restored with a unique name. The data in this file must be imported into Outlook 2003 or 2007. OutBack Plus will show a Help window to guide you through the import process.
Windows VistaTM includes a new feature named "Data Execution Prevention" (or DEP).
DEP, which is only available on some hardware, is intended to block the execution of some types programs. This was implemented to thwart many virus type programs. Unfortunately, the DEP may also block the execution of valid programs (including some supplied by Microsoft).
If DEP has blocked the execution, you may receive a messages like
"xxxx program has stopped working". This can be resolved as follows:
| 1. Go to the Start menu - Contol Panel |
2. Click the System & Maintenance function: |
|
3. Click the System function: |
|
4. Click Change Settings (Note you will need to acknowledge the Account Contol warning) |
|
5. Click the Advanced tab |
|
6. Click the Settings on the Advanced tab |
|
7. Click the Data Execution Prevention tab (If this tab is not present - then your system computer does not support DEP) |
|
8. The Data Execution Prevention window shows the settings: |
|
9. If the option "Turn on DEP for all programs and services except those I select" is set, then: A. - set the option to "Turn on DEP for essential Windows programs and services only" -- or -- B. - Click the Add button and add your program to the list of exceptions. For example, to add Express Assist 9 to the list, click Add and broswse to locate "c:/program files/EA9/EA9.exe" |
10. Restart your machine to complete the changes. |
The cause of the problem seems to be that System Mechanic 7 contains a Windows service called, Iolo DMV Service, IOLODMVSVC.EXE. This service starts itself when windows boots up.
Once started this iolo DMV Service seems to be inserting code into other processes. That is to say, Iolo are adding new code to our software before it runs.
Finally even after you uninstall System Mechanic 7, Iolo leaves this DMV Service running on your system. So uninstalling System Mechanic 7 does not fix the problem as the software doees not completely uninstall.
Fixing the problem requires you to uninstall System Mechanic 7 and then manually disable the iolo DMV service from the Windows Control panel / Administrative tools / Services window.
The offending code inserted into other processes is contained in the DLL, ioloHL.dll
Once the service is disabled, the DLL is not inserted and the problem is fixed.
What exactly this DLL does, we don't know. But it does cause our programs and a lot of other applications to fail. We would like to think it is an accidental flaw in System Mechanic, but why not allow it to be uninstalled? We have contacted Iolo regarding this issue but have had no response.
Note: We have heard recently (from our users - not from Iolo) that there is a new release of System Mechanic - version 7.1.4 - that may cure these problems.