Applies to: Express Assist, OutBack Plus, Eazy Backup
The AJSystems backup programs all uses a very popular compression module: "XceedZip.dll".
Some developers install outdated copies of this system dll. (That is, they are not doing a proper job of the install.... a newer version of the module should never be replaced with an older version).
Some Culprits:
-- Macromedia Homesite (this is now owned by Adobe).
-- TechSmith SnagIt 8.2 upgrade (very recent).
-- PeerSync
When the Interface is corrupted - then all kinds of things go awry.
To correct the problem:
- re-run the setup file associated with your copy of the backup program.
- Alternately, you may use the special setup from: http://ajsystems.com/files/xcd6.5setup.exe This setup may be used with all current versions of our backup programs.
- Download the xcd6.5setup.exe program and run it to update the compression library. Then, re-run the backup.
- Note: if you have PeerSync installed, the problem may re-occur with each restart
. If so, please contact support @ ajsystems.com
